Shipping policy
Effective Date: 28th August 2026
Processing Time
Orders are processed within 8-14 business days (excluding weekends and holidays) after payment is confirmed. You'll receive a shipping confirmation with tracking once your order ships.
Shipping Options & Estimated Delivery
- United Kingdom: Tracked + Insured Delivery £4.99 | FREE on orders over £46.56
- European Union: Tracked + Insured Delivery — £4.99 | FREE on orders over £46.56
- United States: Tracked + Insured Shipping — $6.99 | FREE on orders over $89.99
- International: Tracked + Insured Delivery — £7.99
Delivery estimates begin after your processing window, not at order placement.
Shipping Zones
We ship to the United Kingdom, all European Union countries, the United States, and a range of international destinations including Australia, Canada, UAE, Switzerland, Hong Kong, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, and Singapore.
International Shipping
We do currently ship internationally. Delivery typically takes 8-14 business days. Customers are responsible for any applicable customs duties, taxes, or import fees.
Order Tracking
You'll receive a tracking number by email. Track your order at the bottom of the page below.
Lost or Delayed Packages
If your order hasn't arrived within 3 days of the estimated delivery date, contact us at contactvollata@gmail.com.
Incorrect Address
Please double-check your address at checkout. We're not responsible for orders shipped to an incorrectly entered address. Contact us immediately at contactvollata@gmail.com if you spot an error — we can only make changes before the order is processed.